Wrong name on a ticket, a refund that's stuck in limbo, a cancellation window you're not sure applies to you — Aviago walks you through exactly what your airline's policy allows, and helps you get the request in front of the right people.
Each of these has its own rules depending on your airline, fare class, and how you booked. We help you figure out which rule applies to you and what to do next.
Misspelled name, maiden-to-married name update, or a wrong birth date on the booking — we explain what your airline allows and help you submit the fix.
Cancelled flight, involuntary schedule change, or a fare that qualifies for cash back — we help you file the claim and track it until it's resolved.
Booked within the last 24 hours? US rules may let you cancel penalty-free. We check your timing and fare type before you cancel anything.
Booked through an online travel site and can't reach a human? We help you navigate the request process with the booking platform and the airline.
Call in and describe the issue — a name that doesn't match your ID, a refund that hasn't landed, a flight you need to cancel. Have your booking reference handy.
We look up what your specific airline and fare type allow, including fees, deadlines, and documentation you'll need — no guessing.
We help you prepare the request and, where possible, submit it on your behalf, then follow up until you have a confirmation in writing.
Some sites list themselves as if they're the airline's own support line. Aviago doesn't — we're an independent booking-assistance service, and we tell you plainly what's a firm airline rule versus what's a judgment call. If something's outside what we can help with, we'll say so and point you to the airline's official channel directly.